The ACSC has produced a detailed report, including practical cyber security advice that organisations and individuals can follow to reduce the risk of harm.
You can read the report and protect yourself by following these simple steps:
- Read the message carefully, and look for anything that isn’t quite right, such as tracking numbers, names, attachment names, sender, message subject and hyperlinks.
- If unsure, call the organisation on their official number, as it appears on their website and double check the details or confirm that the request is legitimate. Do not contact the phone number or email address contained in the message, as this most likely belongs to the scammer.
- Use sources such as the organisation’s mobile phone app, web site or social media page to verify the message. Often large organisations, like Australia Post, will have scam alert pages on their websites, with details of current known scams using their branding, to watch out for.
If you’ve received one of these messages and you’ve clicked on the link, or you’re concerned your personal details have been compromised, contact your financial institution immediately.