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faq_bannerOur Frequently Asked Questions section applies to all aspects of our website, and should be your first stop before asking for support.

Check back often, as we are always adding more FAQ’s.

Editors

How do i add borders to my tables?

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By default, all tables have no lines, allowing structured order of data without viewing lines; In order to change this, as a blog editor, you will need to click appearance > custom styles from your editors menu on the left hand side.

Once there, you need to copy and paste the following code to the bottom of your styles page, which will provide 1 pixel black borders on all of your tables.

// Add all borders to tables
table {
     border-collapse: collapse;
}
table, th, td {
     border: 1px solid black;
}
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I deleted my media library folder(s), but the size of my allocated space is still the same.

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If you delete a folder in the media library all files in this folder are moved to “Unorganized”, as this is only a relational database stored in MYSQL and will only remove the relational data. To erase files, you need to click and then trash them, OR view the media library in list mode, and select multiple files to erase many at once.

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My uploaded file will not open, show in page or allow me to select it.

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Special characters like å, ä, ö. do not get encoded by our media library compression plugin, and as such Internet Explorer and some other broswers run into trouble and are unable to open the files that have these characters in their names. The only & immediate work-around is to rename your files and re-upload them.

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I want to display blog ‘posts’ in my page on my site.

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You can display any of your blog posts using the [ display-posts] shortcode (Removing the space) anywhere on any page you can edit, either with the normal editor or a text block with Visual Composer.

Blogs are restricted to each individual community group site. You cannot cross-display from another sites blog.

You can also use any of the following shortcode variations to setup multiple blogs per author or per category, etc. Click the link below to see all parameters.

//github.com/billerickson/display-posts-shortcode/blob/master/README.md#parameters

 

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I had my site content migrated, now text overlaps

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If you had your site contents migrated from our legacy website, www.granitenet.com.au and some of your text is overlapping when you view the web pages, a simple fix will resolve the problem.

During the migration process some content is not transferable, and as such, non-standard text sizes are one of these items. To rectify the problem you need to find the overlapping text, usually in bold on the page in question, and you need to highlight it on the edited page and select Heading 1, 2 or so on to achieve the desired text size (see image below). Sometimes this can be problematic, A finite solution is to select all text on the page, and reset it to ‘paragraph’ then rebuild your bold and heading text appropriately.

select_paragraph

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Why do my images appear smaller in size that the ones i uploaded?

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When you upload an image, it gets automatically ‘crushed’ into a smaller file size using EWWW Image Optimizer, a plugin provided specially to reduce image bandwidth on the website. In smarter terms, smaller images, means smaller load times of your web pages.

As this is an automatic process, along with automatic image resizing (we automatically break it into thumbnail, medium, large and original sizes for you) your image gets reduced in quality marginally to allow for faster loading times, and it is recommended you keep a copy on your computer of the original images to prevent loss. If you need to use lossless images for your gallery, please choose ‘original size’ when inserting to a page.

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What are revisions, and why do my publish and update buttons keep phasing out, preventing a click?

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WordPress operates on a process called ‘HeartBeat’ which creates regular backups as you type and as you make major changes, preventing you from losing your work. Similar to automatic ‘quick save’ in word processes.

In creating these quick saves, you will not be able to publish or update your page, but they usually only take a few moments. In the event you are locked out from publishing for longer than a minute, please check your internet connection, or contact support directly.

Revisions allows for multiple edits or multiple editors to make changes, and for you to be able to track changes made, and revert back or forward in time the changes made to a page. Kind of like Apples Time Machine or Microsoft Windows system restore.

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How do i change my site background?

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For FREE Site editors, you can change each page background to whatever image you wish, providing it meets our terms of service policy.page background

The option to change your background is limited to a per page basis.

When editing a page, scroll to the very bottom of that page from the dashboard and you will see the Set explicit Page background option under Page Background Options;

Select your colour or image appropriately, and then fill the remaining details to those of the image as shown.

No Repeat ; Fixed ; Cover

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I am unable to login…!

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Ok, so first off, we all have one of those days, and assuming it is nothing we have done in a recent update, your last port of call should be to contact us via our support email channels (available from the contact us page), particularly if you are unable to access your login page at all. Following the quick list below, should get you back onto your website and editing happily in most cases.

  1. -Editing requires cookies, sometimes these get mixed up if your browser is left open, or gets confused; so go ahead and clear your browser cache FILES and COOKIES. Then reload your login page and try again.
  2. -Did you forget your login details? In most cases you can use the ‘forgot my password’ link on the login page.
  3. -I log in but get redirected back to the login page if i try to do anything; This sounds like a cookie issue. Please follow step one.
  4. -I log in but end up at a white screen, or get an Error 500 page; Something has gone weird at our end, and you will need to contact us to fix the issue.
  5. -I cannot load the login page at all, or i get redirected back to the MySouthernDowns home page; Again a problem at our end, you will need to contact us.
  6. -Check your browser; We only support Microsoft Edge, Firefox and Maxthon browsers for editing.
  7. -Check your computer date and time is correct; If your date and time is not in sync with GMT time, our server will reject your computer and prevent cookies from being stored.
  8. -Check website & browser security settings, make sure you accept cookies, and make sure you trust our website. It is SSL secured at login with 256bit AES encryption.
  9. -Still cannot login? Contact us directly.

Cloud login issues:

The cloud is a little more of a pain when it comes to login issues, as there should not be any issues at all, unless we did it…  So if you cannot log into the cloud, please contact us directly.

 

 

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How to remove multiple files at once in the media library!

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We have been seeing editors removing one file, then another and so on, 20 files on, and we thought this may help out and make your experience a lot quicker, by allowing you to erase a bulk amount all at once.

The box in the image below shows the media library page, and the box outlined in RED shows the view options for your media files, and switching to the ordered list view button on the left (not blue) provides a checkbox list of images and files, which you can select all the files you want to remove, then at the base of the page, you will see bulk options button with drop down to it’s left, allowing you to move or delete files.

Have fun! Media Library

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Tables

How do i add borders to my tables?

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By default, all tables have no lines, allowing structured order of data without viewing lines; In order to change this, as a blog editor, you will need to click appearance > custom styles from your editors menu on the left hand side.

Once there, you need to copy and paste the following code to the bottom of your styles page, which will provide 1 pixel black borders on all of your tables.

// Add all borders to tables
table {
     border-collapse: collapse;
}
table, th, td {
     border: 1px solid black;
}
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Visual Composer

How do i change my site background?

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For FREE Site editors, you can change each page background to whatever image you wish, providing it meets our terms of service policy.page background

The option to change your background is limited to a per page basis.

When editing a page, scroll to the very bottom of that page from the dashboard and you will see the Set explicit Page background option under Page Background Options;

Select your colour or image appropriately, and then fill the remaining details to those of the image as shown.

No Repeat ; Fixed ; Cover

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Getting Started

I had my site content migrated, now text overlaps

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If you had your site contents migrated from our legacy website, www.granitenet.com.au and some of your text is overlapping when you view the web pages, a simple fix will resolve the problem.

During the migration process some content is not transferable, and as such, non-standard text sizes are one of these items. To rectify the problem you need to find the overlapping text, usually in bold on the page in question, and you need to highlight it on the edited page and select Heading 1, 2 or so on to achieve the desired text size (see image below). Sometimes this can be problematic, A finite solution is to select all text on the page, and reset it to ‘paragraph’ then rebuild your bold and heading text appropriately.

select_paragraph

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How do i change my site background?

Want create site? Find Free WordPress Themes and plugins.

For FREE Site editors, you can change each page background to whatever image you wish, providing it meets our terms of service policy.page background

The option to change your background is limited to a per page basis.

When editing a page, scroll to the very bottom of that page from the dashboard and you will see the Set explicit Page background option under Page Background Options;

Select your colour or image appropriately, and then fill the remaining details to those of the image as shown.

No Repeat ; Fixed ; Cover

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Gallery

Why do my images appear smaller in size that the ones i uploaded?

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When you upload an image, it gets automatically ‘crushed’ into a smaller file size using EWWW Image Optimizer, a plugin provided specially to reduce image bandwidth on the website. In smarter terms, smaller images, means smaller load times of your web pages.

As this is an automatic process, along with automatic image resizing (we automatically break it into thumbnail, medium, large and original sizes for you) your image gets reduced in quality marginally to allow for faster loading times, and it is recommended you keep a copy on your computer of the original images to prevent loss. If you need to use lossless images for your gallery, please choose ‘original size’ when inserting to a page.

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Media Library

I deleted my media library folder(s), but the size of my allocated space is still the same.

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If you delete a folder in the media library all files in this folder are moved to “Unorganized”, as this is only a relational database stored in MYSQL and will only remove the relational data. To erase files, you need to click and then trash them, OR view the media library in list mode, and select multiple files to erase many at once.

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My uploaded file will not open, show in page or allow me to select it.

Want create site? Find Free WordPress Themes and plugins.

Special characters like å, ä, ö. do not get encoded by our media library compression plugin, and as such Internet Explorer and some other broswers run into trouble and are unable to open the files that have these characters in their names. The only & immediate work-around is to rename your files and re-upload them.

Did you find apk for android? You can find new Free Android Games and apps.

Why do my images appear smaller in size that the ones i uploaded?

Want create site? Find Free WordPress Themes and plugins.

When you upload an image, it gets automatically ‘crushed’ into a smaller file size using EWWW Image Optimizer, a plugin provided specially to reduce image bandwidth on the website. In smarter terms, smaller images, means smaller load times of your web pages.

As this is an automatic process, along with automatic image resizing (we automatically break it into thumbnail, medium, large and original sizes for you) your image gets reduced in quality marginally to allow for faster loading times, and it is recommended you keep a copy on your computer of the original images to prevent loss. If you need to use lossless images for your gallery, please choose ‘original size’ when inserting to a page.

Did you find apk for android? You can find new Free Android Games and apps.

How to remove multiple files at once in the media library!

Want create site? Find Free WordPress Themes and plugins.

We have been seeing editors removing one file, then another and so on, 20 files on, and we thought this may help out and make your experience a lot quicker, by allowing you to erase a bulk amount all at once.

The box in the image below shows the media library page, and the box outlined in RED shows the view options for your media files, and switching to the ordered list view button on the left (not blue) provides a checkbox list of images and files, which you can select all the files you want to remove, then at the base of the page, you will see bulk options button with drop down to it’s left, allowing you to move or delete files.

Have fun! Media Library

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Plugins

I want to display blog ‘posts’ in my page on my site.

Want create site? Find Free WordPress Themes and plugins.

You can display any of your blog posts using the [ display-posts] shortcode (Removing the space) anywhere on any page you can edit, either with the normal editor or a text block with Visual Composer.

Blogs are restricted to each individual community group site. You cannot cross-display from another sites blog.

You can also use any of the following shortcode variations to setup multiple blogs per author or per category, etc. Click the link below to see all parameters.

//github.com/billerickson/display-posts-shortcode/blob/master/README.md#parameters

 

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Login - Logout Issues

I am unable to login…!

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Ok, so first off, we all have one of those days, and assuming it is nothing we have done in a recent update, your last port of call should be to contact us via our support email channels (available from the contact us page), particularly if you are unable to access your login page at all. Following the quick list below, should get you back onto your website and editing happily in most cases.

  1. -Editing requires cookies, sometimes these get mixed up if your browser is left open, or gets confused; so go ahead and clear your browser cache FILES and COOKIES. Then reload your login page and try again.
  2. -Did you forget your login details? In most cases you can use the ‘forgot my password’ link on the login page.
  3. -I log in but get redirected back to the login page if i try to do anything; This sounds like a cookie issue. Please follow step one.
  4. -I log in but end up at a white screen, or get an Error 500 page; Something has gone weird at our end, and you will need to contact us to fix the issue.
  5. -I cannot load the login page at all, or i get redirected back to the MySouthernDowns home page; Again a problem at our end, you will need to contact us.
  6. -Check your browser; We only support Microsoft Edge, Firefox and Maxthon browsers for editing.
  7. -Check your computer date and time is correct; If your date and time is not in sync with GMT time, our server will reject your computer and prevent cookies from being stored.
  8. -Check website & browser security settings, make sure you accept cookies, and make sure you trust our website. It is SSL secured at login with 256bit AES encryption.
  9. -Still cannot login? Contact us directly.

Cloud login issues:

The cloud is a little more of a pain when it comes to login issues, as there should not be any issues at all, unless we did it…  So if you cannot log into the cloud, please contact us directly.

 

 

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Legacy Page Migration

I had my site content migrated, now text overlaps

Want create site? Find Free WordPress Themes and plugins.

If you had your site contents migrated from our legacy website, www.granitenet.com.au and some of your text is overlapping when you view the web pages, a simple fix will resolve the problem.

During the migration process some content is not transferable, and as such, non-standard text sizes are one of these items. To rectify the problem you need to find the overlapping text, usually in bold on the page in question, and you need to highlight it on the edited page and select Heading 1, 2 or so on to achieve the desired text size (see image below). Sometimes this can be problematic, A finite solution is to select all text on the page, and reset it to ‘paragraph’ then rebuild your bold and heading text appropriately.

select_paragraph

Did you find apk for android? You can find new Free Android Games and apps.

Did you find apk for android? You can find new Free Android Games and apps.